Shipping Information

Anemone and Ranunculus will ship within a day or two of your order. Amaryllis also!
Seeds and gardening tools are in-stock year-round and will be shipped within 3 days after your order is placed.
Plants are shipped direct from our greenhouses in Florida, at the proper time for planting outside in your zone. We start shipping our plants the first week of March. If you want your plants before your last average frost date (bc you're a risk-taker or a greenhouse-haver) just let us know and we're happy to accommodate!
Tulips, Daffodils, Muscari, Allium and Snowflakes will begin to ship in mid-October. We receive our top-quality plants from all over the world; they are worth the wait!
Shipping ranges from $5-$25 depending on your product mix and will often ship in a few packages.
Unpack them right away and give them a big drink of water. Shipping can make plants weary, and they might take a day or two to perk up. Specific instructions for each plant are on it's product page.
Generous. If your plant is damaged in transit, or anything about your order is not right, reach out to us as soon as possible and we will make it right. Note that it might take your plant a day or two to rebound after shipping.
We currently only ship to addresses within the United States. We cannot ship live plants to PO boxes.

Order Information

Sign up for text updates at checkout so you can be notified when your order is going to arrive. It's best to greet your new plants promptly so you can unpack them and get them water right away.
You sure can! You can add a gift message by clicking on “cart” on the upper right side of your screen, after you select an item to purchase. A window will pop out from the right side of your screen. You’ll see a tiny gray square that says “note" directly above the black “checkout” button. If you’ve already proceeded to checkout, click on “cart” just under the Plantgem logo at the top left side of the checkout page (you’ll see Cart > Information > Shipping > Payment. Click “Cart”). That will take you back to a screen where you can enter your gift message (look for a large gray box this time). When in doubt, just place your order, and email us at hey@plantgem.com with your order number and the message. We can add it for you! Fun fact: We never put pricing on our packing slips, so your recipient won’t know what you paid.
Fall bulbs, roots, and corms are shipped beginning in September. We ship live plants in the spring, at the correct time for planting outside in your particular zone. Seeds and tools ship within 3 days. That means that your order might be divided into two or three shipments.

Payments

We process credit card payments at checkout, although depending on your planting zone, your order might not ship until later in the season.
No, because of limited supply of our in-demand plants we can only reserve your order with payment in full.

We are based in Boulder, Colorado and we grow our plants in greenhouses across the United States - primarily in Florida.

More Questions?

email hey@plantgem.com