FAQ

Plants are shipped direct from our greenhouses in Florida, at the best time for planting outside where you live. We start shipping our plants the first week of April, by grow zone. To find your shipping week click here. If your shipping date doesn't work for you, just let us know and we're happy to accommodate! We ship our plants on Mondays, Tuesdays, and Wednesdays, via UPS Two Day Air.

All fall-planted bulbs, corms, and roots ship out mid-October. We receive our top-quality plants from all over the world; they are worth the wait!

Seeds and gardening tools are in-stock year-round and will be shipped within 3 days after your order is placed.

Shipping ranges from $5-$25 depending on your product mix. We will often ship a single order in multiple packages, and products/plants will arrive at different times.

We currently only ship to addresses within the United States. We do not ship to Alaska or Hawaii. We cannot ship live plants to PO boxes.

Sign up for text updates at checkout so you can be notified when your order is going to arrive. It's best to greet your new plants promptly so you can unpack them and get them water right away.

Unpack the box and the individual plastic shells right away to give them air and light. Open the packs all the way so that they lay flat, then stand your plants up in them. They will be happy there for days, and even weeks. Water the root balls if they are dry. Shipping can make plants weary, and they might take a day or two to perk up. Specific instructions for each plant are on its product page.

Generous. If your plant is damaged in transit, or anything about your order is not right, reach out to us within 7 days of your delivery date and we'll make it right. Note that it might take your plant a day or two to rebound after shipping.

We source only the highest quality bulbs, corms, tubers, and roots from the best growers around the world. However, if your plant materials are showing signs of unviability, we'll be happy to provide store credit, replacements, or refunds within a few days of receiving your plant materials. When you reach out to us, please provide details and photos (if possible) documenting your quality concerns.

All seed sales are final. Our seeds are given multiple germination tests in order to be eligible for sale. Every seed variety must pass these tests with flying colors, or we do not release them to customers. These are same seeds we use for own crops, too. For that reason, we are unable to provide store credit, replacements, or refunds for ungerminated seeds.

If your tools or garden accessories arrive in less than stellar shape, we'll gladly provide a free return label so you can send them back. Once received, we'll refund you for your items in full.

You sure can! You can add a gift message by clicking on “cart” on the upper right side of your screen, after you select an item to purchase. A window will pop out from the right side of your screen. You’ll see a tiny gray square that says “note" directly above the black “checkout” button. If you’ve already proceeded to checkout, click on “cart” just under the Plantgem logo at the top left side of the checkout page (you’ll see Cart > Information > Shipping > Payment. Click “Cart”). That will take you back to a screen where you can enter your gift message (look for a large gray box this time). When in doubt, just place your order, and email us at hey@plantgem.com with your order number and the message. We can add it for you! Fun fact: We never put pricing on our packing slips, so your recipient won’t know what you paid.

We process credit card payments at checkout, although depending on your planting zone, your order might not ship until later in the season.

No, because of limited supply of our in-demand plants we can only reserve your order with payment in full.

We are based in Boulder, Colorado and we grow our plants in greenhouses across the United States - primarily in Florida.